Frequently Asked Questions

How long does delivery take?

UK standard delivery usually takes [3–5 working days] after your order has been processed. Please see our Shipping Policy for full details.

Will I receive tracking information?

Yes. Where tracking is available, we will send your tracking details by email once your order has been dispatched.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at [email address]. We will try to help, but we cannot guarantee changes once an order has been processed or dispatched.

What if my item arrives damaged?

Please contact us at [email address] with your order number and photographs of the damage. We will investigate and advise you on the next steps.

How do I return an item?

Contact us at [email address] with your order number and reason for the return. We will provide the relevant return instructions.

When will I receive my refund?

Refunds are normally processed after the returned item has been received and checked. The time it takes for the funds to appear in your account may also depend on your payment provider.

Do you ship outside the UK?

[At present, we only ship within the UK. / Yes, we ship to selected international destinations. Available destinations and delivery charges are shown at checkout.]