Returns & Refund Policy

Returns & Refund Policy

Last updated: [08/23/2026]

We want you to be happy with your purchase. If you are not completely satisfied, you may be able to return your item in accordance with your legal rights and the terms below.

Returns

For most online purchases, you have the right to cancel your order within 14 days of receiving your goods under the UK Consumer Contracts Regulations. After notifying us, you generally have a further 14 days to send the goods back.

Items should be returned in their original condition, with original packaging where appropriate.

Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including items that are:

  • Made to your personal specifications or customised

  • Sealed goods that are not suitable for return for health or hygiene reasons once unsealed

  • Perishable goods

  • Digital products where applicable, once downloading or access has begun with your agreement

Faulty or Damaged Items

If your item arrives damaged, defective or faulty, please contact us as soon as possible at [447460031803] with your order number and photographs of the issue where possible.

Your statutory rights are not affected by this policy.

Refunds

Once we receive and inspect your returned item, we will process any applicable refund to your original payment method.

Where you cancel an order under your statutory rights, we will normally refund the standard delivery cost you paid for the original order. Additional costs for upgraded delivery are generally non-refundable.

Return Shipping

Unless the item is faulty, damaged or not as described, the cost of returning an unwanted item may be the customer's responsibility.

Exchanges

[We offer exchanges on selected products. / We do not currently offer direct exchanges. If you need a different item, please return the original item and place a new order.]

If you have any questions about returns or refunds, contact us at [email address].